Terms and conditions
By making a reservation at Banus Lodge, you agree to the terms and conditions set out below. We kindly ask you to read them carefully.
1. Reservation
Your accommodation is booked once the 50% deposit has been received in our bank account within 3 days of your reservation and you have received a confirmation email from us.
This confirmation email contains all booking details, such as the address of Banus Lodge, contact details, the balance due on arrival, and further instructions for arrival and departure.
The remaining balance of the reservation must be paid on the day of arrival. Consumptions (food and drinks) and any charges for the use of the sofa bed can be paid on the day of departure in cash or by card.
Capacity per accommodation:
- Bungalow, max. 4 guests: 3 adults, or 2 adults + 2 children up to 12 years, or 2 adults + 1 person aged 13 or older. The bungalows have 1 bedroom and 1 sofa bed 1.40 m wide in the living room. The sofa bed is not suitable for 2 adults.
- Cottage: max. 4 guests.
- Studio: max. 2 guests.
For making up the sofa bed in the bungalow we charge a supplement of €20 per night. A cot for children up to 3 years is free of charge.
2. Cancellation conditions
All cancellations or changes must be submitted by email. Cancellations or changes by telephone are not accepted.
The prepaid deposit is not refunded in the event of cancellation, unless the cancellation is made no later than 6 weeks before arrival.
In the event of cancellation, a cancellation fee applies, depending on the number of days before the day of arrival:
- More than 42 days before arrival: 100% refund of the deposit.
- From 42 to 22 days before arrival: 50% of the total amount due.
- Less than 22 days before arrival: 100% of the total amount due.
If the guest changes the dates or the accommodation, this is considered a new booking and the standard cancellation conditions apply.
Every cancellation, including in the event of force majeure, is subject to the above cancellation conditions. We strongly advise our guests to take out cancellation insurance.
If, after sending the confirmation email, Banus Lodge is unable to offer the guest the booked accommodation or another accommodation at the Lodge, the guest is refunded 100% of the prepaid amount. A preference for a particular accommodation can be indicated and we will do our best to accommodate this, but no rights can be derived from it.
3. Arrival and departure
Check-in is possible from 15:00. If you arrive earlier, you can leave your luggage at the reception.
Due to changeovers and cleaning, we need until 15:00; however, we always try to accommodate guests who arrive earlier as much as possible. We appreciate it if you let us know your arrival time by email.
You must vacate the accommodation by 10:00 at the latest. If you have a late flight, you can leave your suitcases at the reception.
If you wish to use the accommodation for longer on the day of departure and it is not reserved the following day, we will try to meet your request and, if possible, you may stay until 18:00. For this we charge €80.
On request, we can arrange a taxi for your departure in advance.
4. Number and identity of the guests
The guest must inform Banus Lodge of the number of persons in the booking.
Only the persons stated in the booking may stay overnight in the accommodation, unless a different arrangement has been made with the managers of Banus Lodge.
The number of guests using the accommodation may not exceed the maximum per accommodation.
Pets are not allowed.
If the guest does not comply with any of the above conditions, Banus Lodge reserves the right to ask the guest to leave the accommodation, without the guest being entitled to any form of compensation.
5. Conduct in the accommodation
Loud music and parties are prohibited. We strive to ensure that all guests can enjoy their stay at Banus Lodge. In the event of nuisance, the guest receives a warning. If this warning does not restore peace and other guests continue to experience disturbance, the guest is asked to leave, without any form of compensation.
Between 22:00 and 09:00 strict noise regulations apply; we ask for respect towards the other guests. We appreciate your full cooperation and hope you understand that these rules are necessary. The swimming pool cannot be used during these hours and the bar is then closed.
Please note that by booking an accommodation you automatically agree to our terms and conditions and that we expect you to comply with them.
6. Cleaning of the accommodation
On departure, the guest is obliged to leave the accommodation in good condition: all waste properly disposed of, the dishes done and the accommodation tidied.
We provide clean towels. You can leave used towels on the floor. Please consider the environment.
If you stay longer than one week, we change the bed linen in the meantime.
7. Damage
In the event of loss of the key(s), we charge €50.